The Prosper Quality module
You've just received a complaint from a customer of lead in your paint. It is only
a matter of time before the first reporter calls with questions. The appropriate
people need to be notified immediately. With Prosper, as soon as the quality incident
is recorded all the appropriate management and public relations staff are notified
and a plan can be formulated. Follow-ups can then be implemented to ensure a similar
quality incident is avoided in future.
Establish, monitor, maintain.
Prosper allows you to establish quality targets, monitor if they are being achieved
and then maintain these standards throughout your organisation.
With Prosper you can immediately generate action requests when quality targets are
not achieved. The system will then send e-mails and text messages to concerned parties
to ensure remedial action is taken.
Prosper allows you to develop personalised standard operating procedures suitable
for a HACCP (Hazard Analysis & Critical Control Points) environment and monitor
their implementation. Set critical control points for process monitoring and generate
action requests when issues arise.
Customer and supplier management.
Monitor customer feedback and take action to remedy any issues. Select preferential
suppliers and log supplier interactions. Prosper makes this information readily
available to all purchasers in your organisation.
Record training activities completed and unit standards achieved by staff members.
Identify areas where improvement or training is required. Prosper improves the quality
of staff output.
Defect rates? Customer complaints? Quality standards not being achieved? Prosper
provides current and collated information drastically reducing audit time and cost.
- Promote continuous improvement.
- Set, monitor and achieve objectives.
- Implement process controls.
- Monitor staff training and development.
- Achieve the requirements of ISO9001: 2008.
- Facilitates HACCP requirements and procedures.